01Identify the activity
02Follow the information
03Connect the workflow
04Review the outcome
Follow one participant
Begin with the registration record: participant details, guardian relationships, eligibility and acknowledgements. Identify which information the competition and billing teams need.
Keep payment context visible
An invoice or payment should be understandable in relation to the activity that created it. Confirm how reminders, outstanding balances and reconciliation are handled.
Plan for changes
Teams withdraw, venues change and families update details. Evaluate how changes move through the workflow rather than reviewing only the ideal first registration.