01Identify the activity
02Follow the information
03Connect the workflow
04Review the outcome
Start with the operation
A sports centre is more than a competition calendar. Registrations, payments, courts, staff and customer questions all affect the same day. Map those relationships before comparing software.
Look for connected workflows
Ask how a participant moves from registration to a team, a fixture and a payment record. Check what happens when information changes and who needs to update it.
Verify the release
A product roadmap explains direction, but implementation decisions need evidence. Request a walkthrough of the specific workflow, access model and current release.